Quality public service delivery should be the hallmark of modern day public organizations. This applies more accurately on a tax collection agency like Excise & Taxation Punjab; nurturing the tax culture requires transparent and meaningful access to information. Use of Internet and Telecommunication Technologies has opened new vistas by diversifying communication platforms through which the digital gap is fast bridging. The need of the hour is to devise a mechanism, by clubbing conventional and modern covenants, so that a business solution can be matured for catering to unique needs of different services to the public. Satisfaction is no more an option, taxpayers need to be delighted! This is the most important goal towards which Excise & Taxation Punjab is striving.